Terms & Conditions
Privacy:
E Liquid Flavour Concentrates UK collects personal and contact information when an account is created and when site services are used. E Liquid Flavour Concentrates UK reserves the right to send communications to our account holders regarding services, promotions, information and announcements. E Liquid Flavour Concentrates UK will not sell, trade or rent out your personal information. E Liquid Flavour Concentrates UK will not distribute personal information to any third party unless required to by law. E Liquid Flavour Concentrates UK reserves the right to set and access cookies on your computer. Using your browser to turn off cookies may limit your access to and ability to use services on eliquidflavourconcentrates.co.uk. E Liquid Flavour Concentrates UK reserves the right to set cookies from third parties. E Liquid Flavour Concentrates UK takes reasonable measures to protect personal information and complies with all regulatory and statutory requirements. E Liquid Flavour Concentrates UK reserves the right to amend our privacy policy at any time, and it is the responsibility of site users to check our privacy policy before agreeing to our terms and conditions. By agreeing to our terms and conditions you are agreeing to our privacy policy.
Copyright:
Trademark and copyright restrictions apply to all content created by E Liquid Flavour Concentrates UK. This includes but is not limited to the eliquidflavourconcentrates.co.uk website coding and pages, all E Liquid Flavour Concentrates UK logos and branding, product descriptions and product images. Content created by E Liquid Flavour Concentrates UK is not to be re-used or distributed by third parties without consent (this does not apply to social sharing sites such as Twitter, Facebook and YouTube).
Wholesale:
When purchasing any of our product listed as Wholesale or Bulk you are confirming that you have a business in the electronic cigarette and/or e liquid industry and that the products you purchase are for use in TPD compliant or TPD exempt products. When purchasing 7.2% Nicotine you are agreeing to the requirements set out in the product description. All orders made containing items listed as Wholesale or Bulk are subject to a 7 working day dispatch time. Wholesale/Bulk flavourings may be subject to delays due to stock levels. We will inform you if there is a shortfall on an order.
Age Restrictions:
The policy of E Liquid Flavour Concentrates UK is not to sell any of our products to anyone under the age of 18. By agreeing to our terms and conditions you are confirming that you at least 18 years old. E Liquid Flavour Concentrates UK reserves the right to cancel any orders made by anyone we suspect may be under the age of 18.
Safety:
E Liquid Flavour Concentrates UK takes no responsibility for the way in which any of our products are used. Nicotine is an addictive and poisonous substance and should not be consumed before consulting your GP. E Liquid Flavour Concentrates UK does not promote any of our products as aids to stop smoking tobacco cigarettes. All use and consumption of products is done entirely at the customers own risk. More safety information can be found in our TPD section, our Guide to E-Cigarettes and Vaping, our DIY Mixing Guide and our Vaping Q&A. Products may conatin diacetyl and traces of nuts.
Delivery, Returns and Discounts:
E Liquid Flavour Concentrates UK will not ship nicotine containing liquid to countries in which it is prohibited. E Liquid Flavour Concentrates UK sells predominantly perishable liquid based products, and for this reason we cannot accept returns. If any products are returned, the customer is responsible for all shipping costs. The customer is responsible for all import and customs charges when ordering from outside the UK and for any products seized by customs. ELFC will never request a package to be returned due to customs or duty charges. If a package is returned to us by a courier, any refunds issued will be reduced by £50 (international orders) or £8.50 (UK orders) to cover delivery costs incurred by ELFC. We cannot delivery 25L bottle quantities outside of the UK mainland. E Liquid Flavour Concentrates UK will not refund or resend any orders where an incorrect or incomplete address is given by the customer. If a package is taken to a customer pick up point, left with a neighbour or is left safe via receiver instruction, it is the responsibility of the customer to collect the package. ELFC will not refund any orders that are not collected in the time frame set out by the courier. Discount codes will not apply to nicotine containing liquid due to TPD regulations. ELFC reserves the right to send replacement goods in the event of damage or loss as opposed to refunding the value of the goods. Discount codes will not apply to wholesale/bulk products. By agreeing to our terms and conditions you are agreeing to the terms set out in our Delivery Information section. We reserve the right to change the courier option on an order if we deem it to be necessary or appropriate. Order issues (damage, incorrect items etc.) must be reported to us within 5 working days of the order delivery. We aim to dispatch all orders made before 2pm (Mon-Fri) the same day, however this is not a guarantee and dispatch can take up to 7 working days from the order date. An order will not be considered late until 5 working days after dispatch in the UK and 28 working days after dispatch in all locations outside of the UK. Refunds for postage fees will not be issued under any circumstances including late deliveries, damage or loss.
Order Cancellations and Amendments:
Orders can only be cancelled before they are processed. or dispatched. Amendments to orders are at the company's discretion.
Our Rights:
E Liquid Flavour Concentrates UK will not honour pricing errors made on our website. If a customer has paid for an item that has an incorrect price, E Liquid Flavour Concentrates UK will provide a full refund. E Liquid Flavour Concentrates UK reserves the right to amend our terms and conditions at any time, and it is the responsibility of site users to check our terms and conditions before agreeing. By accessing our website and purchasing you are agreeing to these terms and conditions along with our delivery policy.